Privacy Policy

This policy explains what we collect, why, and your rights under the Australian Privacy Act 1988 and the Australian Privacy Principles. We keep it short and plain.

What we collect

Model files you upload (STL/STEP) and any descriptions you type into the design tool — to measure, quote and print your parts.
Contact details you give us — name, email, phone, company — to send your quote and fulfil your order.
Usage analytics — privacy-friendly, no-cookie page/event data (which pages, which steps), to improve the site. No cross-site tracking.
Payment — if you pay a deposit, card details are entered directly with our processor (Stripe). We never see or store your card number.

How we use it

Only to quote, produce and deliver your order, to reply to you, to keep records we’re legally required to keep (e.g. tax invoices), and to improve the service. We don’t sell your data or send marketing you didn’t ask for.

Who we share it with

Service providers who help us run the studio, acting on our instructions: our email provider (to send quotes), Stripe (payments), and — only if you use the “describe it” tool — Anthropic’s Claude API to interpret your description. Your files are not used to train any AI model. We may disclose information if required by law.

Your files & IP

You keep all rights in the models you upload. We use them solely to fulfil your order and delete them on request. See our Terms for details.

Storage & retention

Data is stored securely and kept only as long as needed to fulfil your order and meet record-keeping obligations, then deleted. You can ask us to delete your files and contact details at any time (some financial records must be retained by law).

Your rights

You can ask to access, correct or delete your personal information, or raise a concern about how we’ve handled it. Email studio@kwarka.au and we’ll respond promptly. If you’re not satisfied you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Contact

Kwarka Studio — studio@kwarka.au, Brunswick VIC, Australia.

This is a starting template. Have it reviewed by a legal professional before you rely on it, and replace the placeholder entity details with your own.